VMware Identity Manager (vIDM) – Reset Root Password
To rest VMware identity manager (VIDM) or workspace ONE Access appliances (20.xx) root password
1. Reboot the appliance
2. when the bootloader screen appears, press [p] on the SUSE Linux option.
3. You will be prompted for a password, enter the following password
H0rizon!
Select the first option and press [e]
You will then be prompted with a startup line, enter the following.
single init=/bin/bash
Confirm and press [b].
Once booted enter the following.
——–
Note : if boot failed and got error “Authentication token lock busy”
mount -o remount,rw /
———
passwrd root
Then add the required new password.
Once changed enter.
shutdown -h -n now
Start the appliance as normal and password has now been changed.
note :
If the root account was locked due to x number of failed logon attempts type to following to unlock it
/sbin/pam_tally2 -r -u root